Network Operations Centers (NOCs) are central locations from which a company supports its IT network and telecommunications infrastructure, detects and resolves IT infrastructure incidents and ultimately ensures the availability of data centers. Sometimes they are in the data center, sometimes external. They are usually connected to a high-speed Internet connection or connected directly to the Internet backbone to provide as much bandwidth as possible.
Regardless of the layout, the goal is to keep the network and data center available 24 hours a day, 7 days a week. This goal can always be achieved when money is not an issue. However, problems can arise when companies try to reach them inexpensively.
This article describes the functions of the NOC and the various external and internal relationships that can exist between data centers and NOCs. In addition, data center administrators are given various tips on how to better utilize internal and external IT resources to reduce costs, improve employee efficiency, reduce resolution time, and improve the end-user experience.
NOC Vs data center
If you wanted to talk to Voltaire, he asked you to define your terms. So let's start by defining more clearly what a NOC is, how it relates to the data center, and what its main functions are. Part of the challenge is that it depends on who you ask.
data centers are there to host and manage the company's computing resources such as servers, virtual machines (VMs), storage and databases. Data. You can also take care of some of the security and network controls. Some are small and part of the company's facilities, while others are centers dedicated to the efficient management of resources such as hardware, cooling, power, and physical security.
How is it different from a NOC? The NOC manages infrastructure and process changes, events, customer calls, security, quality assurance and control, monitoring tools, ticketing systems, integration with customer tools, reports and dashboards, and more. As important as the technology within the NOC, however, is the operational and support equipment required to provide quality support.
The size of the NOC (room and number of engineers) generally depends on the size of the data center and its business importance. Not all data centers have a 24/7 NOC room with a team. Smaller data centers often use automated monitoring and resolution software instead of a NOC to perform these functions without much human intervention. Likewise, larger companies with large IT teams can probably afford to manage their own NOC and keep costs at a manageable level. But those with smaller IT teams could be better served by outsourcing the NOC.
“NOCs are widely used in network security, defense / espionage / national security, unified communications / digital video (physical security), and managed service providers.
Read More: NOC Jobs
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