IT support specialists provide assistance and advice to people and organizations using IT software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, help users who don't have IT and have computer problems.
Computer network support specialists typically do the following:
Test and evaluate existing network systems.
Perform regular maintenance to ensure the proper functioning of the networks
Troubleshoot local area networks (LANs), geographic networks (WANs), and Internet systems
Computer network support specialists, also called technical support specialists, generally work in your organization's IT department. They help IT staff analyze, troubleshoot, and evaluate problems on the computer network. They play an important role in the routine maintenance of the organization's networks, such as backing up files to the network. Maintenance can be performed daily, weekly or monthly and is important for an organization's disaster recovery activities. Resolving an IT problem promptly is important because organizations depend on their network systems. Network support specialists can help your organization's computer users by phone, email, or in-person visits. They often work with network and IT systems administrators, who manage more complex tasks.
Computer user support specialists typically do the following:
Pay attention to customer descriptions of their computer problems.
Ask customers questions to correctly diagnose the problem.
Guide customers through best troubleshooting practices
Install or repair IT equipment and related devices.
Instruct users to work with new hardware or software, such as printers, word processing software and email.
Provide other team members and organization leaders with information on what gives customers the most problems and other concerns.
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