Many employers require Microsoft certified desktop support specialists to earn a bachelor's or master's degree in computer science or a related field. MCDST certification typically requires at least six months of experience in supporting the desktop operating system, with a focus on Microsoft Windows XP, as well as a positive score on two exams. Training is provided through community colleges, certification training organizations and Microsoft. Some employers may also apply for CompTIA A + and CompTIA Network + certification, which is offered through the Information Industry Industry Association.
Skills needed
Microsoft certified desktop support specialists must have a thorough understanding of Microsoft operating systems, especially Windows XP, and related hardware and software. MCDST professionals also need to be detail-oriented and able to identify, solve problems and resolve them quickly. Customer service and communication skills are essential, as is the ability to work independently or as part of a team. Manual dexterity, good vision and the ability to lift computer equipment may also be required.
Employment prospects and wages
As information technology becomes more complex, the US Bureau of Labor Statistics (BLS) reports that job opportunities for general IT support specialists are expected to increase by 11% between 2016 and 2026. Applicants with a graduation, professional certification and multiple skills can have the best job prospects As of May 2017, the average annual salary for all IT support specialists was $ 52,810.
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