Network support engineers perform tasks related to network development and maintenance. They also troubleshoot computer problems and provide technical assistance and guidance to employees. The purpose of this work is to create and maintain well-functioning network systems that help the business run smoothly. Network support technicians typically work full time. Because businesses often require their computer systems to run constantly, it may be necessary to work nights and weekends as well. This job is suitable for people who enjoy working with technology, have strong problem solving skills and take an analytical approach to their work.
Duties and Responsibilities of the Network Support Engineer
Network support engineers perform a variety of functions depending on the organization they work for. Based on the job listings we've reviewed, their duties typically include:
Design and install computer networks
One of the primary tasks of the network support engineer is to design and install computer networks that work as efficiently as possible to better serve the business objectives and day-to-day operations of the company. This involves checking the connections and wiring and testing that the devices are working as they should.
Troubleshoot system problems
Network support technicians investigate system failures to identify the problem and highlight bottlenecks that could slow down the network. They ensure that the network and infrastructure are as efficient as possible and address any problems or errors found
Trial software
A key part of this job is testing the software to set it up properly, as well as maintaining or repairing hardware and devices in case of problems. The data is tested and backed up regularly throughout the year to ensure that the system is always running efficiently and to protect corporate data.
Organize refresher schedules
Network support technicians regularly organize and schedule system maintenance to make sure everything is working as it should. They plan these checks in advance to avoid disrupting the daily workflow. They also evaluate network performance to see if they can be improved.
Provide technical guidance
Network support technicians help colleagues or customers solve network and computer usage problems by offering technical guidance, instructions, and troubleshooting tips.
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