Systems support specialists troubleshoot, install and repair hardware and software of all kinds. Many companies hire support systems specialists to work full-time on all shifts, including weekends and nights. System support specialists work independently with little supervision, but function as part of a larger IT team. Often, system support specialists have to travel to on-site locations to troubleshoot various hardware and software issues and perform installations and upgrades.
Duties and Responsibilities of the System Support Specialist
The functions and activities performed by the system support specialists vary depending on the software and hardware used by the contracting company. These core business activities, however, are common regardless of these variables:
Provide technical support
Systems support specialists respond to requests for software and hardware support throughout the company and its various branches.
Carry out maintenance
Systems support specialists perform preventative maintenance on hardware systems and network equipment to avoid errors.
Solve problems
System support specialists troubleshoot hardware problems and find solutions for them. This work involves computers, telephones, safes, printers and all digital systems connected to the network. In addition to handling hardware, system support specialists also test software programs for defects and errors.
Install and update software and hardware
System support specialists install new software and connect new hardware to existing networks. They also update outdated hardware and software packages, which can include adding memory, replacing drives, and installing accessories.
Repair and install cables
System support specialists install and repair network cables.
Backup data
System support specialists back up data files and information to avoid loss during system upgrades and equipment replacement procedures.
Remove viruses and malware
System support specialists remove viruses, malware and other malicious programs from the software.
Train staff
System support specialists train staff members in the use of various software programs and hardware components, such as network printers.
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