Help Desk Technician Education Requirements

Help Desk Technician Education Requirements

In general, a university diploma is not required for entry-level help positions, however, it can help you get the interview and work faster and with a higher salary than candidates without a diploma. For those seeking formal education, computer systems degree programs (CIS), help desk administration, technical support and network administration provide a solid foundation for the professional career of the training desk. technical help. If you want a university education, but not on time and at the expense of a 2 or 4 year degree program, consider a certificate specializing in PC repair or IT / helpdesk support.

Marketable skills to look for in a graduate program for help desk technicians include PC repair, network administration, operating system implementation and configuration, information security, device troubleshooting mobile and desktop and transversal skills such as service customers and verbal and written communication.

Skills of a help desk supporter

For help desk technicians, IT certifications offer a viable alternative or complement to an accredited degree program. CompTIA A + and Rete + certifications are the ideal starting point, as they introduce essential IT domains and provide valuable information about the IT infrastructure. The A + curriculum also includes a strong customer service component, a key element in today's IT-focused business labor market. The next step in monitoring the help desk certification could be to master a popular operating system, such as Microsoft MCSA: Windows and MCSE: desktop infrastructure credentials.

With the recent emergence of sophisticated online simulations and PC hardware packages that can be sent to remote students, help desk technician training works well in a distance learning format.

Find and compare the best training programs for service technicians online and in your area.